Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-s-class-collision-repair.collision-talk.com (referred to as “the Company” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users who access our website, utilize our applications, or interact with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-s-class-collision-repair.collision-talk.com
  2. Any mobile applications associated with our brand
  3. Online services and tools provided by our company
  4. Interactions through email, phone, or text message communication channels

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Applications and Services: As an authorized user, your engagement with our apps and services involves data collection for personalized experiences and operational purposes.
  2. Visiting Our Websites: When you explore our websites, we may collect certain information about your browsing behavior, as described in detail below.
  3. Communications from Us: We may reach out to users via newsletters, emails, calls, or text messages (SMS) for promotional, informational, or transactional purposes.

Personal Data Collection

We gather various categories of personal data to enhance our services and tailor user experiences:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile preferences.
  2. Payment Information: Credit card numbers, billing addresses, and payment history when you make purchases or use our financial services.
  3. Financial Data: Personal finance details relevant to transactions and financial inquiries.
  4. Purchase Information: Items purchased, quantities, prices, and order dates to process orders and offer after-sales support.
  5. Mobile Device Identifiers: Unique device identifiers, operating system information, and mobile network data collected from your smartphone or tablet when using our mobile applications.
  6. Location Data: GPS coordinates and other location-based services data that help us provide location-specific services and personalize content.
  7. Feedback and Reviews: Your ratings, comments, and suggestions to improve our products and services.
  8. Social Media Information: Details from your social media profiles when you choose to log in or share content through social media platforms.
  9. Product Interest: Information about the products you view, search for, or express interest in on our websites.

We collect this data through direct user input, tracking technologies, and third-party partners who assist us in delivering services.

Cookies

Cookies are small text files placed on your browser by our website to enhance your browsing experience:

  1. Strictly Necessary Cookies: These ensure basic functions like login, session management, and security checks.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display choices.
  3. Analytics Cookies: Tracking tools that gather information about your interaction with our sites for performance analysis and optimization.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected:

  1. Legal Requirements: We may store data longer than required by law to comply with regulatory obligations or for legal disputes.
  2. Business Purposes: Data is retained to improve our services, conduct market research, and ensure seamless operations.
  3. User Preferences: Some information, like account settings, is kept until you request its deletion.

Once the data’s purpose has been fulfilled, we securely delete or anonymize it from our systems.

Security Measures

We have implemented robust security protocols to safeguard your personal data:

  1. Data Encryption: All sensitive information transmitted and stored is encrypted using industry-standard technologies.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Our internal policies restrict access to personal data only to authorized personnel.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old:

  1. Our services are not intentionally designed for or targeted at children.
  2. We do not knowingly collect, use, or disclose personal information from minors without parental consent.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  1. Access: Request access to the data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your information under certain circumstances.
  4. Restriction: Limit our processing of your data in specific situations.
  5. Portability: Receive your personal data in a structured, commonly used format for transfer to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Assert your right to be free from discrimination when exercising any of your data rights.
  8. Filing Appeals/Complaints: Contact our privacy team or relevant authorities to register complaints or appeals regarding our handling of your data.

Changes to Policy

We reserve the right to update this Privacy Policy at any time, and we will post the updated version on our website:

  1. Material changes will be prominently highlighted, and updated effective dates will be provided.
  2. We encourage users to review this page periodically for the latest information.

Contact Information

For any inquiries related to privacy, data requests (including unsubscribe), or feedback:

We appreciate your trust in our company, and this Privacy Policy demonstrates our commitment to protecting your privacy and data security.